English Woodlands Timber: New Enquiries App

by Katie Williams

From intricate profiles and numerous size options to different tree species, English Woodlands Timber offer a huge variety of timber from which you can craft your next project.

But if you’re not visiting the timber yard, it can be difficult to know where to start.

Ambrose Fox has developed the new Enquiries App to help customers refine their requirements when searching for timber online. Using a simple question/answer decision-tree process, the app helps to guide customers towards timber that will best suit their project needs.


Customers can select the type of project they are undertaking and enter exact details such as dimensions and quantity before submitting their enquiry to EWT. They can also add multiple cutting lists in one enquiry, if they are working on more than one project.

With the enquiries then saved to the existing Galaxy platform, EWT can then view the list of enquiries that have been sent. They are shown the breakdown of the customer’s requirements and can respond to enquiries with a quote and then generate an order.

Some feedback from a happy customer:

"I have just used your online cutting list enquiry form. Absolutely brilliant! I bought oak

from you a few years ago for making furniture and was really pleased with the service

and the quality and so thought of you now. But coming back I was really impressed by

this development. I have seen nothing as good as your online cutting list generator

anywhere else.”

More articles


A Global Distributor Portal for Branding and Marketing Assets

3M required a centralised data hub to share their marketing assets with distributors. We were glad to help.


EWT Customer Feedback Surveys: How Did We Do?

The automation of sending customer feedback surveys has helped EWT to focus on improving their service.


Client story: Hillgrove Timber Co. and Simon Thomas Pirie

The creation of a bespoke dining table from selecting the timber to the finished product