Genesis for our clients in 2020

by Adam Yeadon

Following the launch of our in-house agency platform Genesis, we have exciting plans for developing it further in 2020.


Genesis has given us the integrated platform we always wanted and allows us to seamlessly manage projects and client requests improving not just our capacity but also streamlining our processes.


In 2020 we want to open up Genesis to our clients.


Typically clients approach us with three different types of request:


  1. Requests for changes to a current system
  2. An update on development progress on current projects
  3. Requests for help using their systems


In 2020 we will launch the Genesis Client Area where clients can log in to Genesis and make requests:


Requests for changes

In Genesis we will be launching a new client ticket system whereby clients can submit tickets directly in Genesis, detailing their request, which can then be immediately accessed and acted upon by the team at Ambrose Fox.


Updates on progress

As we track the progress of all development projects in Genesis, we can publish live progress reports to clients so they can see, at a glance, where we are on current tasks and make comments or provide feedback to the team at Ambrose Fox.


Requests for help

As well as our obsession with creating bespoke software, we are equally obsessed with documenting the process and creating user manuals and guides for our clients' platforms. Within the Genesis Client Area, clients will be able to access our library of documentation we have developed for them.


As soon as we have news on the new Client Area, we will contact clients and arrange a demonstration.


More articles


 

A Global Distributor Portal for Branding and Marketing Assets

3M required a centralised data hub to share their marketing assets with distributors. We were glad to help.

 

Teledyne Distributor Portal: A Master-Hub Of Organisation and Brand Consistency

Ambrose Fox has built an Extranet platform for Teledyne which allows for the storage and distribution of all their marketing assets across different regions.

 

Fusion Driver App: Waste Collection is No Longer a Waste of Time

The Fusion Driver app has helped to reduce inefficiencies in the daily operations of CWS.