Genesis for our clients in 2020
Following the launch of our in-house agency platform Genesis, we have exciting plans for developing it further in 2020.
Genesis has given us the integrated platform we always wanted and allows us to seamlessly manage projects and client requests improving not just our capacity but also streamlining our processes.
In 2020 we want to open up Genesis to our clients.
Typically clients approach us with three different types of request:
- Requests for changes to a current system
- An update on development progress on current projects
- Requests for help using their systems
In 2020 we will launch the Genesis Client Area where clients can log in to Genesis and make requests:
Requests for changes
In Genesis we will be launching a new client ticket system whereby clients can submit tickets directly in Genesis, detailing their request, which can then be immediately accessed and acted upon by the team at Ambrose Fox.
Updates on progress
As we track the progress of all development projects in Genesis, we can publish live progress reports to clients so they can see, at a glance, where we are on current tasks and make comments or provide feedback to the team at Ambrose Fox.
Requests for help
As well as our obsession with creating bespoke software, we are equally obsessed with documenting the process and creating user manuals and guides for our clients' platforms. Within the Genesis Client Area, clients will be able to access our library of documentation we have developed for them.
As soon as we have news on the new Client Area, we will contact clients and arrange a demonstration.
Tap, Sign, Done. Speeding-up Customer Interactions
This is a story about two different clients making use of tablet technology to speed up customer interactions (as well as back office processes).
Client story: Hillgrove Timber Co. and Simon Thomas Pirie
The creation of a bespoke dining table from selecting the timber to the finished product
Client story: Anderson Moores Veterinary Specialists
Providing the highest quality independent surgical and medical care for cats and dogs